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Healthcare Industry Case Studies

Avisena: Taking patient-centred care to new heights

Avisena engaged Insync and Press Ganey to independently validate that their care and services were meeting their mission and were comparing favourably to the best hospitals in the world. The quality and patient experience improvement project at Avisena Women's and Children's Hospital has been a resounding success. This case study analyses their best practice strategies and their resulting outcomes.

Cardinal Health customer survey

As part of a push to build cross functional relationships and improve processes, Managing Director Ronda Jacobs established 10 breakthrough teams.