Our Experience

Department of Human Services Library Client Survey

Department of Human Services' Library and Information Service (LIS) focuses on providing access to information via its employees' desktops. There's one library location in Melbourne with seven staff but they provide an information service to the entire organisation of 13,000 employees, spread across regional and metropolitan Victoria. This means they must provide an online service.

Cardinal Health customer survey

As part of a push to build cross functional relationships and improve processes, Managing Director Ronda Jacobs established 10 breakthrough teams.

Cathay Pacific organisation alignment

Cathay Pacific is an award-winning international airline with services to 114 destinations in 35 countries. It employs 20,000 people in Hong Kong and across a global network spanning 46 countries, and is listed on The Stock Exchange of Hong Kong.

First Samuel customer survey

First Samuel, a boutique investment house, used the Insync Surveys Customer Satisfaction Survey annually to constantly and objectively learn how they're performing and how they can improve.