Epworth HealthCare: Addressing evolving patient perceptions of clean
How Epworth HealthCare used patient and employee experience surveys to improve patient perception of cleanliness.
Our Experience
Avisena: Taking patient-centred care to new heights
Avisena engaged Insync & Press Ganey to validate their care & services meeting their mission & were comparing favourably to best hospitals in the world.
How to engage employees when facing change and uncertainty
During times of great change and uncertainty, maintaining and enhancing employee engagement is more important than ever. This is the story of a leading Australian not-for-profit organisation that managed to lift employee engagement while facing challenges to its very survival - including the impact of the COVID-19 pandemic and rising costs.
MS: Moving into the future through reinvigorated Aspiration, Purpose and Values
John Blewonski, CEO of Multiple Sclerosis Limited (MSL), talks to us about the organisation's journey to reinvigorate its Vision, Mission & Values.
Swinburne Professional: the power of real time customer experience feedback
Insync's custom solution addressed the challenges Swinburne faced in gathering & acting on customer feedback to improve through customer experience feedback.
Vision Super: Becoming a high performance board requires deliberate intent
Chair of Vision Super, Geoff Lake outlines the 6 steps to become a high performing board. Learn from industry leader Vision Super & their success.
Engaged employees driving CAMS towards a bright future
Yes, your organisation can go from red (bottom quartile of Insync's Alignment and Engagement Survey database) to green (top quartile) in 12 months if you use an evidence based approach to set your priorities and get the entire executive team behind them.
City of Kingston – a top performing council
The City of Kingston in the south-eastern suburbs of Melbourne covers an area of 91km² and has an estimated population of around 150,000 people. City of Kingston has over 1400 employees and has used Insync Surveys' Employee Opinion Survey (EOS) since 2008 and Entry Exit Surveys since 2009.
AE Smith safety culture: contributing to operational & business success
AE Smith, the largest privately owned mechanical services contractor in Australia, has a highly developed safety program with clear procedures, training and measures of performance. But although their safety systems help reduce incidents to very low levels, it is an ongoing challenge to move lower.
Coliban Water & Barwon Water engaging staff to build sustainable water services
Environmental impacts place enormous pressure on the water industry, they can be difficult to predict and usually can't be controlled, only managed. Nobody foresaw the duration or the devastation of the Victorian droughts. In stark contrast the recent floods in Queensland and Victoria had the industry working around the clock to provide assistance and support. Being adaptive and informed is mandatory during these challenging times.
Department of Human Services Library Client Survey
Department of Human Services' Library and Information Service (LIS) focuses on providing access to information via its employees' desktops. There's one library location in Melbourne with seven staff but they provide an information service to the entire organisation of 13,000 employees, spread across regional and metropolitan Victoria. This means they must provide an online service.
Cardinal Health customer survey
As part of a push to build cross functional relationships and improve processes, Managing Director Ronda Jacobs established 10 breakthrough teams.
