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Create safe, high quality patient care

Helping healthcare organisations improve safety, quality and patient-centric care.

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Healthcare            Press Ganey Logo

We are the licensee of Press Ganey in Australia, New Zealand and South East Asia. Press Ganey works with over 3,000 hospitals across the globe to improve safety, quality, and patient-centered care. Press Ganey provides integrated solutions that enable healthcare enterprise transformation.

Through our association with Press Ganey, we can assist you with:

  • Patient experience: providing you with measurements, insights and advice to manage the consumer relationship throughout the health care journey
  • Workforce and engagement: helping you to engage, develop and retain a workforce committed to patient-centered care

COVID-19 solutions

We have a unique opportunity to learn from the lived experience of the people most affected by the COVID-19 crisis – patients and healthcare workers.

Our suite of COVID-19 tools can inform Australian government agencies as to the lived experience of key stakeholders and contribute to our greater learning.

Accreditation for GP practices

Insync’s Voice of the Patient offering is a simple way to collect patient feedback for your practice accreditation with the RACGP. Our survey tool and method are applicable to RACGP’s 5th edition standards, and we guide you through the whole process.

Foster a positive safety culture to reduce medical errors

Minimise patient harm by understanding the safety attitudes of caregivers within the contexts in which they work. The safety culture survey:

  • Measures caregivers’ perceptions and attitudes about patient safety
  • Identifies your strengths and weaknesses
  • Provides actionable information for designing interventions
  • Measures progress towards building an open and positive safety culture

Attract and retain the healthcare workforce you need

Attracting and retaining people with the skills and attitudes needed to provide safe, high quality person-centred care is critical. We help you:

  • Understand what is important to the people you want to join your organisation
  • Understand what causes valued people to leave
  • Determine what can be done to keep the right people for longer

Improve governance and organisational effectiveness

Healthcare providers are often large and complex organisations that are literally dealing with life or death situations. Governance, risk management and strong leadership are critical. We help you:

  • Improve the self-awareness of board members and executives
  • Understand board and executive team dynamics
  • Develop a practical program for improving board and executive team effectiveness

Some organisations we've helped

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Our dedicated healthcare practice team is passionate about helping health organisations improve patient care and operate in an effective and sustainable manner.

Healthcare insights

  • Patient Experience
  • Our Books and Research
    • Impact of COVID-19 on Patient Experience in Asia

    With feedback from 3,627 patients, Press Ganey has analysed COVID-19's impact on Patient Experience in the Asian region and provided key strategies to build trust ...

  • Patient Experience
    • Establishing a patient experience roadmap

    Insync's Terry Grundy discusses exploring beyond patient experience and establishing a patient experience roadmap.

  • Patient Experience
    • Transforming healthcare organisations through patient-centred care

    Insync has been a long-time supporter of the Australian healthcare sector, having worked with over 100 health and aged care organisations over the last 15 years.

  • Patient Experience
    • Practical ways to improve patient safety in healthcare – identifying the specific factors that have the greatest impact

    Insync's research, based on data from 16,000 clinical staff from 36 Australian health care facilities, indicates that fostering a positive hospital safety climate ...