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Create safe, high quality patient care

Helping healthcare organisations improve safety, quality and patient-centric care.

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Our specialist team partners with hundreds of healthcare organisations around Australia and Asia Pacific, to provide them with insights and actions for improving the delivery of care.

Our proprietary tools and frameworks, coupled with deep industry experience, uncover insights around staff and workforce engagement, patient experience, safety culture, and governance, risk and compliance.

We are the licensee of Press Ganey in Australia, New Zealand and South East Asia. Press Ganey works with over 3,000 hospitals across the globe to improve safety, quality, and patient-centered care. Press Ganey provides integrated solutions that enable healthcare enterprise transformation.

Press Ganey solutions to measure and improve patient experience

Our Patient Experience solutions gather comprehensive patient feedback to understand preferences, prioritise opportunities to reduce suffering, and turn insights to action with best practices and expert support.

Foster a positive safety culture to reduce medical errors

Minimise patient harm by understanding the safety attitudes of caregivers within the contexts in which they work. The safety culture survey:

  • Measures caregivers’ perceptions and attitudes about patient safety
  • Identifies your strengths and weaknesses
  • Provides actionable information for designing interventions
  • Measures progress towards building an open and positive safety culture

Attract and retain the healthcare workforce you need

Attracting and retaining people with the skills and attitudes needed to provide safe, high quality person-centred care is critical. We help you:

  • Understand what is important to the people you want to join your organisation
  • Understand what causes valued people to leave
  • Determine what can be done to keep the right people for longer

Workforce engagement

An engaged and resilient workforce is foundational to the delivery of safe, high quality, patient-centred care. Attracting and retaining the best employees, aligning nurses and physicians to organisational priorities, and cultivating effective leadership requires a sustainable approach.

Accreditation for GP practices

Insync’s Voice of the Patient offering is a simple way to collect patient feedback for your practice accreditation with the RACGP. Our survey tool and method are applicable to RACGP’s 5th edition standards, and we guide you through the whole process.

COVID-19 solutions

We have a unique opportunity to learn from the lived experience of the people most affected by the COVID-19 crisis – patients and healthcare workers.

Our suite of COVID-19 tools can inform Australian government agencies as to the lived experience of key stakeholders and contribute to our greater learning.

Improve board effectiveness and governance

Healthcare providers are often large and complex organisations that are literally dealing with life or death situations. Governance and strong leadership are critical. We help you:

  • Improve the self-awareness of board members and executives
  • Understand board and executive team dynamics
  • Develop a practical program for improving board and executive team effectiveness

Manage risks and make better quality decisions

Healthcare leaders make significant decisions every day. How do you ensure yours are the best decisions possible? We help you:

  • identify, measure, prepare for and respond to uncertainty, and enable better decisions
  • enable controls to support better risk and compliance performance and data​
  • understand and meet the commitments you have made to stakeholders
  • understand how risks are being managed and improve your ability to respond

Some organisations we've helped

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Our dedicated healthcare practice team is passionate about helping health organisations improve patient care and operate in an effective and sustainable manner.

Healthcare insights

Impact of COVID-19 on Patient Experience in Asia

Feedback from 3627 patients, Press Ganey has analysed COVID-19's impact on Patient Experience & provided strategies to build trust in 'new normal'.

Establishing a patient experience roadmap

Insync's Terry Grundy discusses exploring beyond patient experience and establishing a patient experience roadmap.

Transforming healthcare organisations through patient-centred care

Insync has been a long-time supporter of the Australian healthcare sector, having worked with over 100 health & aged care organisations the last 15 years.

Practical ways to improve patient safety in healthcare – identifying the specific factors that have the greatest impact

Insync's research, based on data from 16,000 clinical staff from 36 Australian health care facilities, indicates that fostering a positive hospital safety climate ...