Measure the impact of COVID-19 and stay connected with your employees.

Learn about our In-Touch employee pulse
Engage your stakeholders to improve performance

We have extensive experience in Utilities – a unique sector with unique challenges.

Talk to us today

Utilities: water, electricity, gas and waste

Insync is the only staff, customer, stakeholder and board research company that specialises in utilities.

We are passionate about helping utility corporations engage with all their stakeholder groups to increase performance. We do this through enduring partnerships, high quality work, thought leadership and industry knowledge.

It is easy to say that all organisations have the same issues; and to an extent that’s true. However, most utilities share a number of characteristics that make them different:

  • Natural monopolies
  • Aging workforce
  • Very high tenure and low attrition
  • Highly unionised
  • Highly regulated
  • Often political
  • Costs dominated by WACC and RAB more than OpEx
  • Balancing a social obligation with commercial imperatives

We appreciate how these differences make utilities uniquely challenging to manage.

For many years we have helped utility corporations engage with customers, stakeholders and staff with services including:

Key issues in the sector

Community and consumer engagement: Insync’s certified IAP2 practitioners run deliberative forums and other participatory techniques to help regulated corporations confirm their social licence to operate. 

Benchmarking: quality controlled fieldwork methodologies allow corporations and regulators to compare customer outcomes across a region, a jurisdiction or a country.

Stakeholder universe: sending a respectful and knowledgeable researcher to find out what your stakeholders really think of you pays dividends beyond the balance sheet

Reviews of processes and committees: reviewing documentation, composition, behaviours and outcomes of high profile/impact strategic advisory committees gives access to best available practice

Research design consultancy: advisory related to the design and implementation of multi year programs of work which materially change internal culture, customer outcomes and bottom line performance.

Leadership advisory: staff and 360 degree surveys and fearless advice lead to outstanding organisational culture and engagement 

Annual studies: regular and repeatable studies that yield insight and provide a high degree of certainty about year on year changes. 

Community insight: roads, WWTPs, pipelines and the like require community engagement and support to be implemented on time and on budget.

Some organisations we've helped

Need help getting started?

Talk to us today about how we can help your organisation engage stakeholders and improve effectiveness and performance.

Latest insights

Read all Insights
Only 38% of Australians believe their employer tells the whole truth

Most Australians don’t believe their employers tell the whole truth, according to the latest research by Insync and Entente. Only 38% of Australians believe their ...

The time is now for banks to rebuild trust

New research by Insync and Entente reveals the banks that have worryingly low levels of customer trust. Only 29% of big 4 bank customers say their bank tells the ...

Meeting patient needs with telehealth – insights and early trends

As the healthcare industry adapts during the coronavirus pandemic, telemedicine usage has surged to meet patients’ evolving needs, according to new research by our ...

Which Super funds are most trusted?

New research by Insync and Entente reveals some startling findings in relation to the trustworthiness of Super funds. This is the first report in our Trust Series ...