Want the latest news and research?

Subscribe to Insync insights
Drive a more ethical and sustainable culture

Discover why purpose matters and how it can transform your organisation.

Talk to us today

Finance & insurance

APRA’s recent review of CBA’s culture and the 2018 Hayne Royal Commission have both set a much higher bar for the governance, leadership, ethics and culture of Australia’s financial services and insurance organisations – with a natural flow-on effect to all other organisations too.

Insync’s recent research with the Australian HR Institute, 5 Hard Truths of Workplace Culture, is a rallying cry for leaders to role model and galvanise a much more ethical and sustainable culture in their organisations from the inside out. This will require leaders to embed a much more holistic view of sustainable high performance, recognising that the long term interests of employees, customers, the community and shareholders are inseparable.

Building a more ethical and sustainable culture will require a much greater focus by boards and executives on governance and assurance, culture and accountability, non-financial risks and the robustness of their organisation’s risk culture. This will provide many challenges but will also represent a great opportunity for organisations to differentiate themselves in a crowded and competitive market.

Other industry challenges include building sustainable shareholder value and profitability in an environment of:

  • increasing regulation
  • sustained low growth
  • erosion of consumer trust
  • greater competition, digital disruption and new business models including from fintech companies free from legacy systems and structures

How Insync can help

Insync is passionate about helping financial services organisations differentiate themselves and achieve sustainable high performance.

We have partnered with dozens of financial services clients over many years to measure where they are at, where they want to go and the levers they need to pull to take them to the next level.

Our approach is evidence-based, collaborative, change-oriented and strategic. We help with:

Enhancing culture, governance and leadership

We can help improve governance and leadership effectiveness with:

Improving employee retention, alignment and engagement

Attract and retain your best people with our:

Increasing customer loyalty and advocacy

We help businesses become truly customer centric by:

Specialist assistance

Insights and action from our experienced team to help you improve your organisational capability:

Some organisations we've helped

Need help getting started?

Talk to us today about how our dedicated and experienced financial services team can help.

Latest insights

Read all Insights
Practical advice for boards to deliver effective oversight of non-financial risk

Whilst ASIC found that the boards seem keenly aware of and actively engaged in their oversight of ‘financial risks’ – revenue or cost management - they also found ...

5 hard truths for Australia’s leaders

The state of organisational culture has never been more front and centre. We set out to find out how deep and widespread the issues are, and how great the change ...

Australia’s CEOs out of touch when it comes to cultural change

Even in the wake of the Hayne Royal Commission, Australia's C-Suite does not have a realistic view of company culture, according to new Insync research conducted ...

What is the role of “Tone at the Top” in setting culture?

Most refer to the setting of a high tone as being a high bar for honesty, integrity and ethical behaviour noting that it is a fundamental foundation stone for ...