Safety Culture Survey – Healthcare

Reduce medical errors and adverse events by measuring the attitudes and reported behaviours of health professionals within their working environments. Understand how the culture in your organisation impacts the quality of patient care:

• Are clinicians encouraged to report unsafe situations and close calls without fear of reprisals?
• How are medical errors recognised?
• Is there confidence that the organisation will respond appropriately to errors and near misses?
• Are new personnel adequately trained?
• Is there a positive perception of the processes and procedures designed to promote patient safety?
• Is it safe to speak up if a clinician has any concerns?
• Would suggestions to enhance safety be acted upon if they were expressed to management?

Measuring your safety culture

The first step to improving safety culture is to assess the current status of an organisation or hospital, generally accomplished via survey. The culture will not shift to one of safety unless the employees consciously choose to engage and embrace the change. Selecting a culture of safety requires both leadership and employee commitment. (Institute for Healthcare Improvement)

Insync uses the Hospital Survey on Patient Safety Culture 2.0 (HSOPS 2.0) developed by the Agency for Healthcare Research and Quality (AHRQ) in the USA.

We have conducted this survey with over 30 Australian hospitals in the public and private sectors and can therefore benchmark your results to help identify strengths and areas requiring improvement.

We measure attitudes, perceptions and reported behaviours at all levels of the organisation:

Clear and actionable reporting

Insync has been measuring safety culture in hospitals for over 10 years, using both the Safety Attitudes Questionnaire (SAQ) and Hospital Survey on Patient Safety Culture 2.0 (HSOPS 2.0). We have managed more than 150 safety culture projects, gathering feedback from over 50,000 clinicians, and made significant investments in our reporting frameworks, benchmarks and technology to provide clear and actionable reporting.

We can help you to measure and improve your organisation’s safety culture by offering:

• Psychometrically tested and validated survey tools
• Access to relevant and extensive survey benchmarks
• An online, real-time reporting portal that can be accessed from anywhere 24 X 7
• Ability to slice and dice the data on multiple dimensions
• Evidence-based insights and solutions
• Full-service support from a dedicated project team

Improving your safety culture – taking action

Following the completion of the survey and reporting of the results, we can assist in your journey towards building a stronger safety culture. We can assist by:

• Providing portal and/or scorecard access to all your unit managers, together with a guide for interpreting and responding to their survey results
• Helping to prioritise improvement areas based on current performance and impact – identifying those actions that will make the biggest contribution to your safety culture
• Assisting with post-survey communication, focus groups, action planning and enhancing team effectiveness as needed
• Giving you access to best practice resources – case studies and proven approaches that have delivered significant uplifts in safety culture with other leading health services