Transforming customer satisfaction surveys for impact
Transform customer satisfaction surveys into strategic tools driving business growth, customer loyalty and employee engagement.
Strategic pulse surveys throughout the year measure the extent to which key initiatives are being implemented and bringing about real change.
Talk to us todayBest practice organisations complement their annual employee survey with strategic pulse surveys throughout the year that measure the extent to which the key initiatives are being implemented well, gaining traction and bringing about measurable change throughout the organisation. Employee pulse surveys are designed to take snapshots of employee experience and can be cost effective and time efficient.
Think of an annual engagement survey as a comprehensive annual health check up with your doctor. All your vital indicators will be measured and checked and any problem areas that arise will be identified and dealt with separately and in more detail. A pulse survey is a quick check up on specific known issues to understand and measure change.
To get the most out of an annual employee engagement survey, ideally choose no more than four hotspots that will have the greatest effect on employee engagement and organisational performance, put together a comprehensive action plan to address those hotspots and use pulse surveys to measure whether the initiatives implemented are having the appropriate impact. This is where the real benefits can be realised and successful change made.
Well designed pulse surveys will quickly and easily identify employee views on key issues. Whether you want to measure employee engagement, gain feedback about new systems and processes, or gauge employee sentiment on how well your organisation is executing its strategy, an employee pulse survey can be customised to meet your needs.
Insync's engagement and pulse surveys have given us insights into our employees that has helped us identify priorities to address
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