Thinking

Research, perspectives and guides

Expert insights on performance management, employee development
and employee engagement for HR professionals and people leaders.

Article · Health · Culture & leadership

Patient safety culture: the missing piece of clinical governance

Article · Corporate & professional services · Employee experience

You can’t wellbeing-program your way out of bad work design

Article · Financial services & insurance · Employee experience

Turning client feedback into business improvement

Article · Community services & NFPs · Employee experience

The end of “business as usual”: Why not-for-profits need to rethink change

Article · Corporate & professional services · Culture & leadership

The leadership translation challenge: Why highly trusted team leaders aren’t always enough

Article · Community services & NFPs · Employee experience

Maintaining connection, culture and consistency across dispersed teams

Article · Employee experience

Elevating employee experience through practical, people-focused change

Article · Health · Culture & leadership

The hidden strain: Why healthcare leaders are at highest risk of burnout

Article · Education · Employee experience

The engagement equation: Why passion isn’t enough anymore

Article · Aged care · Culture & leadership

Leading a people-first organisation in a time of change

Article · Community services & NFPs · Culture & leadership

The not-for-profit performance paradox: Why caring organisations still struggle with consistency

Article · Manufacturing, mining & logistics · Culture & leadership

The new economics of culture in Australian industry

Article · Community services & NFPs · Culture & leadership

Practical tips for leaders to reconnect teams to purpose

Article · Disability services · Customer experience

The importance of the client voice in a changing NDIS landscape

Article · Health · Customer experience

Supporting patient-led virtual care through real-time experience insight

Article · Community services & NFPs · Employee experience

Employee development in the NFP sector — Creating a win–win story

Article · Manufacturing, mining & logistics · Culture & leadership

Blue collar leadership 2.0 – Building trust and performance together

Article · Community services & NFPs · Employee experience

How to turn employee insight into meaningful change

Article · Health · Culture & leadership

Cultivating psychological safety in healthcare

Article · Manufacturing, mining & logistics · Employee experience

Flex for the frontline: Designing fair flexibility beyond WFH

Article · Culture & leadership

Introducing Tingwall – our sister brand for government and utilities

Article · Health · Customer experience

Building better care through connection: Lessons from a high-performing hospital

Article · Health · Employee experience

Leading for resilience: What we know from evidence, and three micro habits to get you started

Article · Manufacturing, mining & logistics · Employee experience

Why engagement is the new currency in labour-short industries 

Article · Manufacturing, mining & logistics · Employee experience

Why compliance alone won’t protect your people

Article · Corporate & professional services · Employee experience

When staying isn’t a choice: The hidden cost of ‘reluctant stayers’

Article · Corporate & professional services · Customer experience

Twice as likely to succeed: The case for not building your own AI

Article · Corporate & professional services · Board & governance

Turning recommendations for improving board effectiveness into action

Article · Corporate & professional services · Board & governance

Governance webinar: Individual directors and chair effectiveness: What it really takes

Article · Manufacturing, mining & logistics · Employee experience

Why silence is the biggest hidden risk in workplace safety

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