AI-enabled CX automation
Customers are more demanding. Complaints are more complex. And your teams are stretched.
Traditional surveys and manual QA can’t keep up, and most organisations lack the time and tools to turn their customer data into actionable insights.
Our platform changes that.
It connects with your existing systems, such as your contact centre, CRM and case management tools, to analyse every conversation, uncover hidden issues and automate action.
Deployed in your private cloud, our platform provides real-time insight and control, eliminating the need for a costly transformation program.
Whether your goal is reducing complaints, improving compliance, or boosting team performance, you’ll see results in weeks, not months.
Outcomes you can expect
- Cut costs: Reduce avoidable contacts and lower cost-to-serve by tracking repeat callers, automating QA, and minimising manual workflows.
- Drive revenue: Keep more customers and regain time to focus on value by identifying pain points in the journey, following up with AI agents, and acting quickly on what matters most to your customers.
- Improved compliance and performance reporting: Save time, effort and worry with easily configured, flexible, consistent and detailed reporting at the push of a button.
- Elevate CX: Resolve issues faster and build customer trust by understanding sentiment, performance, and friction points across every channel, so you can act quickly and improve continuously.
How it works
The platform is built for the real CX challenges your team faces every day. Here’s what it helps you do:
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Inbound call analysis: Identify repeat contacts, automate QA, and reduce cost-to-serve
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AI-powered follow-up: Resolve complaints faster through proactive, automated outreach
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Live compliance tracking: Spot trends and risks early, and stay audit-ready
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Customer journey insight: Connect data across systems to uncover friction and sentiment shifts
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Instant answers to real questions: Ask, “Why are customers calling?” and get clear, visual reports showing drivers, root causes and next steps; and
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Dashboards that drive action: See what’s working (and what’s not) across teams, channels and automation.
How we help
Step 1 – Discover: We get to know your environment, challenges and goals.
Step 2 – Implement: We configure and deploy the AI platform securely into your systems.
Step 3 – Enable: We co-design use cases, train your team, and embed the platform into your operations.
Step 4 – Choose your support level
- Implementation only: We set up the platform and enable your team to take ownership.
- Ongoing support: We stay by your side as an improvement partner to monitor, interpret and continuously improve.
Step 5 – Improve, continuously: With AI handling the heavy lifting, your teams can focus on what matters most: enhancing service, resolving issues faster, and building a culture of performance.
With Insync, you get:
- Trusted support for high-risk, high-pressure CX environments
- Tailored expertise across CX, EX and compliance
- Reduced costs through smart automation
- Improved agent performance, retention and engagement
- Advice grounded in real operational experience; and
- The ability to scale CX insight without growing your team.
Learn more today
Whether you’re looking to reduce complaints, modernise QA, or start using AI for real-time CX insight, we’ll help you move forward with confidence. Contact us today.
Click here to download our overview brochure.
FAQ's
What kind of results can I expect from the platform?
Most clients see measurable impact within weeks, including reduced complaints and repeat contacts, improved compliance scores, better agent coaching outcomes, and faster resolution rates. The platform provides visibility, enabling you to act more quickly and effectively.
Is this solution difficult to implement?
No. We take care of setup and integration to suit your systems, including CRMs, contact centre tools and case management platforms. Our enablement process ensures your team is confident from day one.
Can we use our own data environment or the cloud?
Yes. The platform is deployed securely within your own cloud (VPC), ensuring your data remains private, protected, and under your control.
How does Insync support us after setup?
You choose the support model. We can hand over a fully enabled platform or stay with you long-term, interpreting data, running check-ins, and guiding improvements so the value grows over time.
What if we already use QA or complaints tools?
No problem. We can integrate with existing tools or assist you in making a smooth transition. The platform works alongside your current stack to automate the heavy lifting and provide a single source of truth across your CX operations.
Jeremy Summers
Principal Consultant and CEO
Jeremy brings deep operational expertise across complaints, contact centres, and service transformation. With senior experience at NAB and Gilbert + Tobin Lawyers, he’s led large-scale dispute resolution, QA, and improvement programs in highly regulated environments. At Insync, Jeremy leads our CX automation offering, helping organisations reduce risk, improve outcomes and lift performance through smart, embedded technology and practical leadership.
