Thinking

Case study

See how organisations across different industries have partnered with Insync to strengthen culture, improve employee and customer experiences, develop leaders and achieve meaningful, measurable change.

Health Customer experience

Partnering with St Vincent’s Kew to build a culture of connection and care

Top 10% International ranking across multiple measures of patient experience
Read the case study

Health Customer experience

Epworth HealthCare: Addressing evolving patient perceptions of clean

80%+ Patient cleanliness ratings maintained consistently for almost 18 months
Read the case study

Financial services & insurance Customer experience

Defence Bank: Success and growth underpinned by Employee Experience and Customer Experience

+54 Net Promoter Score at its peak, well ahead of the big four banks
Read the case study

Health Customer experience

Avisena: Taking patient-centred care to new heights

30→89 Percentile improvement in overall inpatient experience performance in just 12 months
Read the case study

Education Customer experience

Swinburne Professional: the power of real time customer experience feedback

+60→+90 Net Satisfaction Score improvement after introducing real-time customer feedback
Read the case study

Customer experience

Department of Human Services Library Client Survey

90.2% Client rating for library staff, the service’s highest-performing category
Read the case study