Thinking
Health
Insights for health organisations focused on workforce experience, leadership, culture, patient experience and creating better outcomes for staff, patients and communities.
Building a culture where patient experience is everyone’s responsibility
The new era of open disclosure: From policy to practice
Patient safety culture: the missing piece of clinical governance
The hidden strain: Why healthcare leaders are at highest risk of burnout
Supporting patient-led virtual care through real-time experience insight
Cultivating psychological safety in healthcare
Partnering with St Vincent’s Kew to build a culture of connection and care
Building better care through connection: Lessons from a high-performing hospital
Leading for resilience: What we know from evidence, and three micro habits to get you started
Introducing the CLEAR Framework: A new era of clinical governance
A new (CLEAR) framework for clinical governance committee effectiveness
Transforming open disclosure: a clinician-centric approach
Patient-centred care: redefining the healthcare experience
What is open disclosure in healthcare? Understanding the Australian framework
Why open disclosure training is vital for healthcare providers
How to have effective open disclosure conversations
Enhancing patient experience: Beyond satisfaction to safe, effective and patient-centered care
Improving employee engagement: Insights from Wollondilly Shire Council
Transforming Healthcare: The Evolution of Virtual Care in Tasmania
Good Practice Guide for Patient/Client Privacy
Fostering a consumer/patient-centric culture in health and community services
Unlocking the potential of virtual health care
National Patient Experience Week Resource Hub
Epworth HealthCare: Addressing evolving patient perceptions of clean
How to address evolving patient perceptions of cleanliness
4 ways to improve healthcare error reporting and save lives
6 retention strategies to hold onto experienced employees
Telehealth goes mainstream, now what?
