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Mastering transparency in healthcare

This open disclosure masterclass is suited for advanced health professionals. It enables them to refine their skills, tackle complex conversations, and confidently manage adverse outcomes with transparency and empathy.

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Clarity in Care: Open disclosure masterclass

The Clarity in Care: Open disclosure masterclass is designed for healthcare professionals seeking advanced, expert-level training in managing complex and challenging open disclosure situations. This immersive experience, including simulated patients, will equip you with the skills and confidence needed to handle sensitive conversations with patients, families, and colleagues while ensuring the emotional and psychological wellbeing of all involved.

If you’re looking for foundational training in open disclosure, our open disclosure workshop may be a better fit. The workshop provides an introduction to key concepts, while the masterclass is ideal for those who wish to deepen their expertise.

Masterclass overview

The Clarity in Care: Open disclosure masterclass goes beyond the fundamentals of open disclosure, allowing participants to put theory into action. By the end of the masterclass, participants will:

  • Understand the purpose and value behind having honest and candid open disclosure conversations
  • Recognise the appropriate level of response to different incidents
  • Ensure apologies to patients who experience harm are sincere while being mindful of legal and liability concerns
  • Communicate effectively and confidently with patients when issues arise
  • Apply critical skills needed for practical open disclosure discussions
  • Address and support the emotional and psychological wellbeing of both patients and staff involved in adverse outcomes
  • Have the confidence and skills needed to handle open disclosure conversations when it matters most

Clarity in Care Open disclosure workshop

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Interactive learning experience

This masterclass is not just about theory—it’s about real-world application. Participants will have the chance to put their learning into practice through complex, real-life scenarios. Led by professional actors and a facilitator, role-playing will allow participants to experience firsthand how to manage difficult conversations in a controlled, supportive environment.

Key elements of the session include:

  • Mastering the R.I.T.E model for managing difficult conversations.
  • Engaging in hands-on practice with real-time feedback from facilitators.
  • Personalised coaching to target specific challenges or anxieties.
  • A tailored experience, where each participant has the opportunity to hone in on areas of particular difficulty, with actors coached to highlight these aspects for a more focused learning experience.

Contact our team to request more information about our facilitators and training programs, or click here to download our overview brochure.

Insync's Clarity in Care: Open disclosure workshop provides a comprehensive and thoughtfully structured approach to open disclosure. The workshop materials are carefully organised and comprehensively cover essential stages and critical issues while emphasising meaningful engagement with patients and their support persons. The content is precise and positive and aligns with national standards. The use of relatable case studies brings home the learning experience, solidifying core principles in a highly practical context. This workshop is an excellent resource for those committed to excellence in open disclosure practices.
Charles Hartley

Consulting Principal (Keypoint Law)
Former Executive Director, Legal Services, Office of the Health Ombudsman

Resources and certification

Participants will receive practical resources to assist them in real-life open disclosure scenarios. After completing the masterclass, attendees will receive a certificate of completion, acknowledging their new skills and knowledge in open disclosure.

Our expert team

Our expert facilitators are highly experienced in providing healthcare communication training. They include registered psychologists, nurses, allied health clinicians, certified coaches, and consultants. Among them, Beverley and Sheila bring valuable insights and hands-on expertise to ensure an exceptional learning experience. Additionally, Shannon and Divya at Insync will oversee the project to guarantee a seamless process for all participants.

Contact our team to request more information about our facilitators and training programs, or click here to download our overview brochure.

Shannon Harbinson

Senior Manager - Health, Education & Community Services

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Divya Martyn

Senior Manager - Health, Education & Community Services

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Beverley Sutherland

Facilitator - Open disclosure workshop and masterclass

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Sheila Daly

Facilitator - Open disclosure workshop and masterclass

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Take the next step in health care communication

Access expert-level training and practical application with our Clarity in Care: Open disclosure masterclass. For personalised guidance and support, click here to contact our team or click here to download our brochure.

  • Want to learn more about our masterclass?

    Download our Clarity in Care: Open disclosure masterclass brochure.

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