This open disclosure workshop equips health and aged care workers with the tools and confidence to handle adverse outcomes and communicate openly with patients and consumers.
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At Insync, we offer the Clarity in Care: Open disclosure workshop. Our specialised open disclosure training equips health and aged care professionals with the tools and confidence they need to handle adverse outcomes effectively and ensure transparent and constructive communication with patients and consumers.
Looking for more expert training? Our open disclosure masterclass is designed for advanced practitioners seeking expert-level skills.
Open disclosure is a vital process in health and aged care settings, involving transparent communication with patients, consumers and residents, especially when things go wrong. As outlined by the Australian Open Disclosure Framework from the Australian Commission on Safety and Quality in Health Care, all healthcare workers should receive training on open disclosure guidelines. Similarly, the Aged Care Quality and Safety Commission has also included open disclosure as a requirement for providers. With similarities between both requirements, the training needs to focus on the importance of open disclosure, enhancing communication skills, and understanding the perspectives of patients, consumers, residents, families, and carers. Our workshop at Insync has been designed to adhere to these guidelines in order to help health and aged care facilities improve their communication and transparency practices.
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Navigating conversations about adverse outcomes can be challenging. Health and aged care professionals often fear intense emotions, patient anger, or potential impacts on their professional reputation. Our interactive workshop addresses these challenges by emphasising the importance of meeting patient/consumer expectations and effectively managing difficult conversations. This training helps overcome these barriers and promotes open and honest dialogue, aligning with the best practices of the open disclosure process.
Open disclosure in healthcare is essential for maintaining trust between healthcare providers and patients. When healthcare workers receive thorough training in the open disclosure process, they handle adverse events more effectively, communicate clearly, and foster an environment of transparency. This process involves understanding the intricacies of patient care, legal considerations, and the emotional aspects of these difficult conversations. The Clarity in Care workshop provides the necessary skills and knowledge to navigate these complex scenarios, ensuring healthcare workers are prepared to maintain open lines of communication.
Understanding open disclosure in aged care is particularly crucial, as this sector often deals with vulnerable populations who require sensitive and transparent communication. Our workshop also touches on the specifics of open disclosure in aged care, providing insights into how aged care workers can navigate these delicate conversations effectively and compassionately.
The Clarity in Care: Open disclosure workshop covers the fundamentals of open disclosure and its significance in both patient and consumer care. Participants will:
This workshop combines various interactive elements, including brief lectures, reflective exercises, small group discussions and case studies, to provide a balanced approach between instructional content and interactive learning. Participants will learn a communication model to handle challenging discussions confidently.
Contact our team to request more information about our facilitators and training programs, or click here to download our overview brochure.
Insync's Clarity in Care: Open disclosure workshop provides a comprehensive and thoughtfully structured approach to open disclosure. The workshop materials are carefully organised and comprehensively cover essential stages and critical issues while emphasising meaningful engagement with patients and their support persons. The content is precise and positive and aligns with national standards. The use of relatable case studies brings home the learning experience, solidifying core principles in a highly practical context. This workshop is an excellent resource for those committed to excellence in open disclosure practices.
Participants will receive practical resources to assist them in real-life open disclosure scenarios. After completing the workshop, attendees will receive a certificate of completion, acknowledging their new skills and knowledge in open disclosure.
Our expert facilitators are highly experienced in providing health and aged care communication training. They include registered psychologists, nurses, allied health clinicians, certified coaches, and consultants. Among them, Beverley and Sheila bring valuable insights and hands-on expertise to ensure an exceptional learning experience. Additionally, Shannon and Divya, our Senior Managers at Insync, will oversee the project to guarantee a seamless process for all participants.
Contact our team to request more information about our facilitators and training programs, or click here to download our overview brochure.
Elevate your communication and unlock transparency in health and aged care with our Clarity in Care: Open disclosure workshop. For personalised guidance and support, click here to contact our team or click here to download our brochure.
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