This open disclosure workshop equips healthcare workers with the tools and confidence to handle adverse outcomes and communicate openly with patients.
Talk to us todayUnlocking transparency in healthcare
At Insync, we offer the Clarity in Care: Open disclosure workshop. Our specialised open disclosure training equips healthcare professionals with the tools and confidence they need to handle adverse outcomes effectively and ensure transparent and constructive communication with patients.
Open disclosure is a vital process in healthcare settings, involving transparent communication with patients, especially when things go wrong. As outlined by the Australian Open Disclosure Framework from the Australian Commission on Safety and Quality in Health Care, all healthcare workers should receive training on open disclosure guidelines. This training focuses on the importance of open disclosure, enhancing communication skills, and understanding the perspectives of patients, families, and carers. Our workshop adheres to these guidelines to help healthcare facilities improve their patient communication and transparency practices.
Download our open disclosure brochure
Navigating conversations about adverse outcomes can be challenging. Healthcare workers often fear intense emotions, patient anger, or potential impacts on their professional reputation. Our interactive healthcare workshop addresses these challenges by emphasising the importance of meeting patient expectations and effectively managing difficult conversations. This training helps overcome these barriers and promotes open and honest dialogue, aligning with the best practices of the open disclosure process.
Open disclosure in healthcare is essential for maintaining trust between healthcare providers and patients. When healthcare workers receive thorough training in the open disclosure process, they handle adverse events more effectively, communicate clearly, and foster an environment of transparency. This process involves understanding the intricacies of patient care, legal considerations, and the emotional aspects of these difficult conversations. The Clarity in Care workshop provides the necessary skills and knowledge to navigate these complex scenarios, ensuring healthcare workers are prepared to maintain open lines of communication.
Understanding open disclosure in aged care is particularly crucial, as this sector often deals with vulnerable populations who require sensitive and transparent communication. Our workshop also touches on the specifics of open disclosure in aged care, providing insights into how healthcare workers can navigate these delicate conversations effectively and compassionately.
The Clarity in Care: Open disclosure workshop covers the fundamentals of open disclosure and its significance in patient care. Participants will learn about:
This workshop combines various interactive elements, including brief lectures, reflective exercises, small group discussions and case studies, to provide a balanced approach between instructional content and interactive learning. Participants will learn a communication model to handle challenging discussions confidently.
Contact our team to request more information about our facilitators and training programs, or click here to download our overview brochure.
Participants will receive practical resources to assist them in real-life open disclosure scenarios. After completing the workshop, attendees will receive a certificate of completion, acknowledging their new skills and knowledge in open disclosure.
Our expert facilitators are highly experienced in providing healthcare communication training. They include registered psychologists, nurses, allied health clinicians, certified coaches, and consultants. Among them, Beverley and Sheila bring valuable insights and hands-on expertise to ensure an exceptional learning experience. Additionally, Shannon, our Senior Manager at Insync, will oversee the project to guarantee a seamless process for all participants.
Contact our team to request more information about our facilitators and training programs, or click here to download our overview brochure.
Elevate your patient communication and unlock transparency in healthcare with our Clarity in Care: Open disclosure workshop. For personalised guidance and support, click here to contact our team or click here to download our brochure.
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