What our clients say about us

“Insync’s evidence based approach, interviews and review process culminated in practical and constructive recommendations.”

“Insync’s customer Net Promoter Score program provides transparency, clarity and direction on how to improve our customer centricity.”

“Working with Insync was a fantastic experience. Their team was professional, knowledgeable, and genuinely easy to work with. They guided us through the process of defining our company’s mission, purpose, and values in a way that was engaging, collaborative, and never overwhelming. They created an environment where everyone felt comfortable contributing, asked the right questions to help us clarify what matters most to our business, and kept the process focused and enjoyable from start to finish. We are extremely pleased with the outcome. We would highly recommend Insync to any business looking to strengthen its culture and define what it stands for.”

“The first report contributed to our 2020 business plan. We have moved positive engagement at our site by 7%.”

“We have utilised Insync’s Alignment and Engagement surveys on an annual basis as a key part of our People strategy since 2014. We have seen our results improve year on year to now be in the top decile for both alignment and engagement. Their ongoing support over the years has been invaluable.”

“Professional service with a good range of results to identify strengths and areas to improve in the business.”

“Insync provided clear, concise easy to understand 360’s in the voice of our business. A great partnership that truly delivered what we wanted from the 360 processes for our talent cohort.”

“Ameropa Australia has engaged Insync to conduct our annual Alignment and Engagement Survey for eight years. In this time, they have provided a professional, insightful and informative service, and have always gone out of their way to understand and connect with our business.”

“Makes the process so much easier than having to do this ourselves and also knowing it provides AGPAL with the correct information needed to help our accreditation”

“Insync constantly delivers consistent service and reporting. Check them out today”

“We have used Insync on many occasions and never had any issues, happy to help when we call with any questions, was quick on delivery and clear with instructions. We are very happy with the service from Insync.”

“We found the surveys simple and easy to distribute to our patients. Our surveys had an excellent response rate.”

“We used Insync for our first GP accreditation. We will be using them again in future as they were professional and helpful. The report provided was insightful and easy to interpret. Overall, very pleased with Insync.”

“The Voice of the Patient survey and the support service provided by Insync were very helpful. The customer service provided by Insync staff was friendly & responsive; staff assisted with our questions without delay. The survey promotional info helped us create our own posters and social media, which saved a lot of time. The survey report was well put together and easy to read and understand.”

“Insync provided us with engaging support to get the most out of our survey experience.”

“Insync has been great to work with. The after-service they provided, including a commitment to working with us to enable us to address the concerns highlighted in our results, was exemplary. I would highly recommend Insync to any organisation looking for a professional group of knowledgeable staff to assist them in enabling change.”

“Insync have assisted us to engage with our staff in a meaningful and achievable way. Because of them we now have a true understanding of the ‘felt experience’ of our staff”

“The 360 degree feedback process that Insync provided to me was perfect. The pre-designed survey questions gave me a great starting point, the process of survey design and testing was easy, and Insync coordinated all communication with the survey participants. The report they provided my team members with has been of immense value in planning their professional (and even personal) development. Although some were nervous at first, several staff have spoken to me after their 360 feedback to state how valuable it has been for them. Would happily use Insync again and have recommended them to other colleagues who are looking to maximise their team’s collaborative and leadership potential.”

“Amanda is able to communicate the results well with practical application – she brings meaning to the results which is very important. She also offers suggestions on how we could make improvements based on other organisations’ actions. She is always very encouraging and delivers positively even if results may not be the best. Thank you Amanda!”

“Our partners, Terry and Eva are very professional, and we couldn’t ask for more. They are ready to help and guide us whenever we need it. They are very easy to talk to and they provide us with all the tools needed to improve our practice and process.”

“Professional, excellent communication and support provided by Insync all round.”

“Insync worked closely with our team in order to understand our requirements and design a survey that provided very useful insights. Very professional and their large industry database greatly assisted in providing benchmarking and context to the results.”

“Insync were able to respond quickly to a request at short notice to meet our organisational requirement. Insync helped us align questions to support benchmarking where possible, and together we have generated a great baseline from which we will build.”

“Murray and Julissa have been excellent to work with – true professionals and business partners. Murray has gone above and beyond in supporting us to share the insights with our leaders, presenting at two separate leadership forums. Murray has been knowledgeable, insightful and generous with his time. Julissa has been proactive, helpful and incredibly responsive to all of our needs.”

“Insync started out with PREMs and PROMs and has grown with us as an organisation as we leverage the Insync platform to innovate in consumer engagement and continuously improving and getting better.”

“Insync are easy to use and the dashboard was a great tool, it provided instantaneous results and great visuals. The team were excellent and provided great support.”

“The service and approach from both Sophie Owen and Murray Chapman was exceptional. Their attention to detail, approach and in particular responsiveness was first class.”

“As we worked on improving patient experience value, we were grateful to receive and share pioneering information and knowledge.”

“TCV has worked with Insync, and in particular Erika Szerda, for over a decade on our client satisfaction surveys. They have always been professional and responsive and provided us with quality information and analysis, and great insights into the feedback provided by our clients. And just as important, they are really lovely people to work with.”

“We have worked with Insync over a number of years to deliver a Client Satisfaction Survey. They have a comprehensive and easy process for delivery, and the findings are insightful and useful. Erika in particular has an extraordinary insight and capability to help us understand the feedback provided by clients and determine future actions.”