Supporting patient-led virtual care through real-time experience insight
How real-time patient experience insights helped CareZen improve virtual care utilisation without compromising quality service.


At Insync, we’re proud to partner with organisations that are deeply committed to building positive, high-performing cultures. One such organisation is Glen Education, a not-for-profit early years management organisation overseeing 23 kindergartens across metropolitan Melbourne.
In this case study, we explore how Glen Education has maintained exceptional employee engagement for nearly a decade. Led by CEO Samantha Kolasa and General Manager Melissa MacMaster, the organisation has embedded a culture of feedback, transparent communication, and growth-focused leadership.
Glen Education’s consistent investment in people practices has earned them a place in the top 10% of Insync’s employee engagement benchmarks. From multilingual inclusion efforts and tailored professional development to meaningful recognition and strong leadership alignment, their success offers practical strategies for organisations across all sectors.
This case study highlights how a long-term, feedback-informed approach can create a resilient, thriving workforce where employees feel heard, supported, and empowered to do their best work.
How real-time patient experience insights helped CareZen improve virtual care utilisation without compromising quality service.
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