Sophie Owen
Sophie leads Insync's community services and education portfolio, partnering with for-purpose organisations to understand what their people, clients and communities are experiencing — and helping leaders translate that understanding into meaningful, sustainable action. Her work spans employee experience, client and stakeholder feedback, and facilitation of strategic improvement processes with senior decision-makers.
With over 15 years of experience working exclusively in community services, health and education, Sophie is known for her partnership approach — taking the time to understand each organisation's context before offering recommendations. She has led large-scale national and international stakeholder engagement projects across multiple languages and delivery formats, and clients trust her to navigate complexity with clarity and care.
Recent insights articles by Sophie
The end of “business as usual”: Why not-for-profits need to rethink change
The leadership translation challenge: Why highly trusted team leaders aren’t always enough
The not-for-profit performance paradox: Why caring organisations still struggle with consistency
Practical tips for leaders to reconnect teams to purpose
The importance of the client voice in a changing NDIS landscape
