Thinking

Research, perspectives and guides

Explore our latest research and practical guides on employee experience, culture, leadership and organisational performance.
Insights to help people leaders make better decisions and create meaningful change.

Nurse in blue scrubs takes a patient’s blood pressure while the patient sits in a medical chair and smiles.

Article · Health · Employee experience

Translating operational excellence into patient experience: lessons from UnitingCare Queensland’s top-performing wards

Three healthcare workers in maroon scrubs chat and smile in a hospital hallway; one woman holds a clipboard.

Article · Health · Employee experience

Building a culture where patient experience is everyone’s responsibility

Women chatting and smiling at a casual get-together, holding white mugs, with cake on the table behind them.

Article · Community services & NFPs · Employee experience

The hidden cost of purpose: Preventing burnout in the community sector

Article · Construction & built environments · Employee experience

Too much change, too little capacity: Rethinking change resistance

Article · Construction & built environments · Employee experience

Engaged, but under pressure: What your employee data might be missing

Article · Manufacturing, mining & logistics · Employee experience

Why more communication won’t solve your employee voice problem

Article · Health · Culture & leadership

The new era of open disclosure: From policy to practice

Two young women in a garden workshop; one sits holding a glass terrarium while the other leans in and smiles at her side.

Case study · Education · Employee experience

How Explore & Develop balances independence and alignment across its network

Nurse in blue scrubs smiles at an elderly woman in a wheelchair outdoors.

Article · Health · Culture & leadership

Patient safety culture: the missing piece of clinical governance

Three coworkers celebrate with a high-five in a bright office; a man holds a tablet while a woman sits nearby and another woman joins the high-five by the window.

Article · Corporate & professional services · Employee experience

You can’t wellbeing-program your way out of bad work design

Three coworkers at a white desk view a large monitor displaying a dense spreadsheet.

Article · Financial services & insurance · Employee experience

Turning client feedback into business improvement

Smiling woman in a gray cardigan hands a clipboard to a customer in a thrift store.

Article · Community services & NFPs · Employee experience

The end of “business as usual”: Why not-for-profits need to rethink change

Group of four women of diverse ages join hands on a table, smiling in a collaborative team moment.

Article · Corporate & professional services · Culture & leadership

The leadership translation challenge: Why highly trusted team leaders aren’t always enough

Woman kneeling, holding a glass terrarium globe, smiling at a seated friend in a bright plant-filled room.

Article · Community services & NFPs · Employee experience

Maintaining connection, culture and consistency across dispersed teams

Three soldiers in camouflage uniforms stand on a crosswalk in front of a mobile food truck, each holding food items and condiments.

Article · Employee experience

Elevating employee experience through practical, people-focused change

Three soldiers in camouflage uniforms stand on a crosswalk in front of a mobile food truck, each holding food items and condiments.

Case study · Corporate & professional services · Employee experience

Improving the team member experience at AAFCANS

Blurred hospital corridor with staff in teal scrubs moving quickly; emergency exit sign above a door in the background.

Article · Health · Culture & leadership

The hidden strain: Why healthcare leaders are at highest risk of burnout

Smiling woman with glasses resting on her head sits beside a blurred student in a classroom.

Article · Education · Employee experience

The engagement equation: Why passion isn’t enough anymore

Woman with gray hair and a green lanyard sits and smiles at an elderly man in a wheelchair as they chat outdoors under a covered area.

Article · Aged care · Culture & leadership

Leading a people-first organisation in a time of change

Smiling caregiver Manpreet sits with an elderly woman in floral armchairs, holding hands in a friendly interaction in a care setting.

Case study · Aged care · Culture & leadership

How MiCare are building a people-first organisation in a time of change

A woman in a mustard cardigan arranges canned goods on a table while two volunteers look on outdoors, engaging in a charity or community event.

Article · Community services & NFPs · Culture & leadership

The not-for-profit performance paradox: Why caring organisations still struggle with consistency

Two construction workers in orange safety vests and white hard hats walk side by side on a dirt site with heavy machinery and a truck in the background, signaling teamwork and site safety.

Article · Manufacturing, mining & logistics · Culture & leadership

The new economics of culture in Australian industry

Four colleagues sit around a desk, smiling and chatting during a casual office meeting.

Article · Community services & NFPs · Culture & leadership

Practical tips for leaders to reconnect teams to purpose

Woman with long hair laughing while using a tablet and stylus indoors, casual gray sweater.

Article · Disability services · Customer experience

The importance of the client voice in a changing NDIS landscape

Reception desk with a marble top in a modern lobby; self-service kiosks on the right and people waiting in chairs behind.

Article · Health · Customer experience

Supporting patient-led virtual care through real-time experience insight

Bearded man in beige shirt speaks during a team meeting, blue lanyard visible, with colleagues listening in a bright office.

Article · Community services & NFPs · Employee experience

Employee development in the NFP sector — Creating a win–win story

Construction site workers in hard hats and high-visibility vests review blueprints or plans on a sunny day.

Article · Manufacturing, mining & logistics · Culture & leadership

Blue collar leadership 2.0 – Building trust and performance together

A woman in a mustard cardigan arranges canned goods on a table while two volunteers look on outdoors, engaging in a charity or community event.

Article · Community services & NFPs · Employee experience

How to turn employee insight into meaningful change

Smiling volunteers pass canned goods to one another at a community food drive, wearing name badges.

Case study · Community services & NFPs · Employee experience

Turning employee voice into meaningful change

Medical nurse in teal scrubs with stethoscope consulting a patient at a table, holding a pen and clipboard in a clinic setting

Article · Health · Culture & leadership

Cultivating psychological safety in healthcare

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