Thinking

Research, perspectives and guides

Explore our latest research and practical guides on employee experience, culture, leadership and organisational performance.
Insights to help people leaders make better decisions and create meaningful change.

Two young women in a garden workshop; one sits holding a glass terrarium while the other leans in and smiles at her side.

Case study · Education · Employee experience

How Explore & Develop balances independence and alignment across its network

Nurse in blue scrubs smiles at an elderly woman in a wheelchair outdoors.

Article · Health · Culture & leadership

Patient safety culture: the missing piece of clinical governance

Three coworkers celebrate with a high-five in a bright office; a man holds a tablet while a woman sits nearby and another woman joins the high-five by the window.

Article · Corporate & professional services · Employee experience

You can’t wellbeing-program your way out of bad work design

Three coworkers at a white desk view a large monitor displaying a dense spreadsheet.

Article · Financial services & insurance · Employee experience

Turning client feedback into business improvement

Smiling woman in a gray cardigan hands a clipboard to a customer in a thrift store.

Article · Community services & NFPs · Employee experience

The end of “business as usual”: Why not-for-profits need to rethink change

Group of four women of diverse ages join hands on a table, smiling in a collaborative team moment.

Article · Corporate & professional services · Culture & leadership

The leadership translation challenge: Why highly trusted team leaders aren’t always enough

Woman kneeling, holding a glass terrarium globe, smiling at a seated friend in a bright plant-filled room.

Article · Community services & NFPs · Employee experience

Maintaining connection, culture and consistency across dispersed teams

Three soldiers in camouflage uniforms stand on a crosswalk in front of a mobile food truck, each holding food items and condiments.

Article · Employee experience

Elevating employee experience through practical, people-focused change

Three soldiers in camouflage uniforms stand on a crosswalk in front of a mobile food truck, each holding food items and condiments.

Case study · Corporate & professional services · Employee experience

Improving the team member experience at AAFCANS

Blurred hospital corridor with staff in teal scrubs moving quickly; emergency exit sign above a door in the background.

Article · Health · Culture & leadership

The hidden strain: Why healthcare leaders are at highest risk of burnout

Smiling woman with glasses resting on her head sits beside a blurred student in a classroom.

Article · Education · Employee experience

The engagement equation: Why passion isn’t enough anymore

Woman with gray hair and a green lanyard sits and smiles at an elderly man in a wheelchair as they chat outdoors under a covered area.

Article · Aged care · Culture & leadership

Leading a people-first organisation in a time of change

Smiling caregiver Manpreet sits with an elderly woman in floral armchairs, holding hands in a friendly interaction in a care setting.

Case study · Aged care · Culture & leadership

How MiCare are building a people-first organisation in a time of change

A woman in a mustard cardigan arranges canned goods on a table while two volunteers look on outdoors, engaging in a charity or community event.

Article · Community services & NFPs · Culture & leadership

The not-for-profit performance paradox: Why caring organisations still struggle with consistency

Two construction workers in orange safety vests and white hard hats walk side by side on a dirt site with heavy machinery and a truck in the background, signaling teamwork and site safety.

Article · Manufacturing, mining & logistics · Culture & leadership

The new economics of culture in Australian industry

Four colleagues sit around a desk, smiling and chatting during a casual office meeting.

Article · Community services & NFPs · Culture & leadership

Practical tips for leaders to reconnect teams to purpose

Woman with long hair laughing while using a tablet and stylus indoors, casual gray sweater.

Article · Disability services · Customer experience

The importance of the client voice in a changing NDIS landscape

Reception desk with a marble top in a modern lobby; self-service kiosks on the right and people waiting in chairs behind.

Article · Health · Customer experience

Supporting patient-led virtual care through real-time experience insight

Bearded man in beige shirt speaks during a team meeting, blue lanyard visible, with colleagues listening in a bright office.

Article · Community services & NFPs · Employee experience

Employee development in the NFP sector — Creating a win–win story

Construction site workers in hard hats and high-visibility vests review blueprints or plans on a sunny day.

Article · Manufacturing, mining & logistics · Culture & leadership

Blue collar leadership 2.0 – Building trust and performance together

A woman in a mustard cardigan arranges canned goods on a table while two volunteers look on outdoors, engaging in a charity or community event.

Article · Community services & NFPs · Employee experience

How to turn employee insight into meaningful change

Smiling volunteers pass canned goods to one another at a community food drive, wearing name badges.

Case study · Community services & NFPs · Employee experience

Turning employee voice into meaningful change

Medical nurse in teal scrubs with stethoscope consulting a patient at a table, holding a pen and clipboard in a clinic setting

Article · Health · Culture & leadership

Cultivating psychological safety in healthcare

Three coworkers sit at a shared desk in a bright office, each working on desktop computers.

Article · Manufacturing, mining & logistics · Employee experience

Flex for the frontline: Designing fair flexibility beyond WFH

Tingwall logo with a circular segmented emblem on the left and the white word Tingwall on a dark teal background

Article · Culture & leadership

Introducing Tingwall – our sister brand for government and utilities

Smiling female hospital staff member wearing a blue patterned shirt with a lanyard and badge, standing beside a St Vincent's Private Hospital sign.

Case study · Health · Customer experience

Partnering with St Vincent’s Kew to build a culture of connection and care

Two smiling staff members stand beside a care board in a clinic hallway. One wears glasses and a patterned shirt; the other has a striped shirt with a name badge nearby.

Article · Health · Customer experience

Building better care through connection: Lessons from a high-performing hospital

Professional woman with short blonde hair explaining something with hand gestures in a bright office setting.

Article · Health · Employee experience

Leading for resilience: What we know from evidence, and three micro habits to get you started

Two workers in orange safety vests and hard hats talk inside a factory next to large yellow machinery.

Article · Manufacturing, mining & logistics · Employee experience

Why engagement is the new currency in labour-short industries 

Two construction workers in high-visibility vests and hard hats review rolled blueprints at a building site with a crane in the background.

Article · Manufacturing, mining & logistics · Employee experience

Why compliance alone won’t protect your people

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