The much anticipated Essential Services Commission (ESC) determination on the 2016-17 Higher Cap applications is now out.
|Insync’s brand new research reveals the 5 key people drivers of profitable growth. Our study involving over 1,000 employee and customer surveys has uncovered five drivers that are imperative if organisations are to achieve profitable growth, even in times of low economic growth.|
In the current low growth environment, very few organisations are succeeding in consistently growing both revenue and profit. ASIC reported that the number of companies being placed in administration was more than 12% higher in March this year than during the GFC. This research explores why achieving profitable growth is such a challenge and what organisations need to do to get back on the path of consistently achieving the profitable growth they desire.
Insync’s Profitable Growth Cycle™, illustrates how five interrelated factors build on each other to drive profitable growth:
- Employee empowerment and support
- Employee engagement and retention
- Customer focus and engagement
- Productivity and innovation
- Customer loyalty and advocacy
High growth organisations understand that achieving profitable growth starts with investment in their employees. Providing employees with clear direction and expectations, and empowering them to do their jobs well will lead to greater employee engagement and retention.
The cycle continues with engaged employees leading to stronger customer relationships, which creates greater customer loyalty and advocacy. Add to the mix an increase in productivity and innovative thinking through your engaged employees and better customer relationships and you start creating a virtuous cycle of profitable growth.
Nicholas Barnett, CEO Insync said, “Not enough leaders understand that their employees won’t look after their customers until they look after their employees.”
“The need for authentic leadership can never be underestimated. The organisation’s CEO and leadership team must be united in their commitment to achieving profitable growth. They must embed all elements of the profitable growth cycle into their culture and DNA until it becomes a way of life. Momentum will build and profitable growth will become a reality”, Mr Barnett said.