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Board and director effectiveness

APRA’s review of CBA’s culture, the 2018 Hayne Royal Commission, the introduction of BEAR (Banking Executive Accountability Regime), and the rise in investor activism and class actions, have all combined to set a much higher bar for the effectiveness and performance of all Australian boards whether financial services organisations or otherwise. The changed environment resulting in an increased scrutiny of boards across the globe is similar.

The lessons are many and include:

  • do not just go through the motions. Run a much more relevant and differentiated board agenda that focuses on your organisation’s main challenges and priorities
  • monitor your organisation’s culture ensuring that appropriate ongoing cultural change takes place – setting the right tone from the top
  • be much more rigorous including in challenging management – including by adding new perspectives to discussions
  • help your organisation become more customer centric including more attuned to the views of dissatisfied customers
  • take a broader perspective as to what sustainable high performance for your organisation really means – including that the long term interests of your employees, customers, shareholders and other stakeholders are inseparable.

How does your board compare and is it as effective as it can be?

Our expertise and experience include carrying out and overseeing in excess of 250 board and committee evaluations for ASX and other listed corporations, private companies, government entities and not-for-profit organisations of all sizes.

Because we have carried out so many evaluations, which almost certainly includes many organisations just like yours, we can very quickly determine the areas where your board is more effective than other boards and those areas where your board could improve its effectiveness.

Our deep experience and expertise make all the difference.

A fit-for-purpose and tailored approach to your review

Most boards do an extensive externally facilitated and independent review of the effectiveness of the board every two or three years and more of a light touch internal or external review in the intervening years. We facilitate many different reviews which can include the following components:

  • A new and improved benchmarked board survey (and a corresponding benchmarked board effectiveness report). This survey is normally completed by directors as well as by executives that regularly attend board meetings.
  • A short bespoke pulse survey is often developed for an intervening year to measure the extent of improvements (or otherwise) in the main areas where recommendations were made during a previous review
  • A structured interview of around one hour with the directors and executives that completed the survey
  • A written report synthesising the views of interviewees and considering the results of the benchmarked survey and making carefully crafted recommendations for improvement
  • An interactive debrief of the board in relation to our reports and recommendations which is where much of the value lies
  • Ongoing assistance and advice on how to implement the recommendations made

We also conduct reviews of:

  • the effectiveness of individual director by way of interviews or more normally by conducting a Director Effectiveness Survey followed by a pre-agreed debrief process
  • the effectiveness of your CEO by way of interviews with key stakeholders including directors and leadership team members or by conducting a CEO Effectiveness Survey comprising up to 35 items that are important to a CEO’s effectiveness
  • the effectiveness of board committees using an interview process and/or by using our benchmarked Audit Committee Effectiveness Survey or Risk Committee Effectiveness Survey

New Board Effectiveness Survey

Insync has developed a new and improved benchmarked Board Effectiveness Survey, following a comprehensive review in early 2020 with the assistance of Deakin University.

The previous Board Effectiveness Survey had been used by around 250 organisations including many ASX listed, private, government and not-for-profit organisations including several large banks, airport, land and treasury corporations, universities, health networks and hospitals, health care, mining, resources and construction companies, insurance, superannuation, funds management and service companies, retailers, a zoo, water authorities, numerous credit unions, schools and not-for-profit organisations.

The recent review included a psychometric and statistical analysis by Deakin University of the responses of board members to the previous Board Effectiveness Survey. The review also included a detailed literature review and input from several practitioners and governance experts.

The review identified 20 discrete dimensions (factors) of board effectiveness and the survey items that should be included with each factor. A greater focus was also added to some of the more recent measures of a board’s effectiveness including organisational culture and integrity, organisational purpose, crisis management and better prioritisation of the board’s time.

The new and improved benchmarked Board Effectiveness Survey is now somewhat shorter than the previous version and only takes around 15 minutes to complete.

WhatWhoHowDo framework

The newly developed Board Effectiveness Survey still uses the world class WhatWhoHowDo framework for board effectiveness. The framework and each of the 20 new factors are illustrated below.

The 20 areas of a board’s effectiveness are explained in detail below. Because many of these factors manifest themselves “behind closed doors” and because little is known about the effectiveness of boards at some of these processes, benchmarking using validated surveys supplemented by interviews by experienced governance experts can help boards more easily understand their effectiveness in each of the areas.

What – 1. Board role clarity

Board members should demonstrate a clear understanding of their role as being that of governance, to provide oversight and to add value. Importantly board members will also understand how their role differs from that of management and will act accordingly. There should be appropriate documentation of the role of the board, the Chair and of individual board members as well as of committees and the committee Chair.

Who – 2. Board composition and renewal

The size of the board should be appropriate to the circumstances and the process for recruiting new directors needs to work well. The board should have the appropriate diversity and ongoing renewal, including succession plans for the Chair, committee Chairs and the addition and/or replacement of important skills and experiences. Importantly, board members and the members of each committee will have the abilities, skills and experience that match the current and future strategic needs of the organisation and of the relevant committee.

How – Board processes

How a Board comes together to address issues and make decisions is a critical determinant of its effectiveness. How Boards act — or fail to act — is a complex interaction and the result of the nine factors set out in this section.

These factors include hard and soft elements of “Board Process” or the “How” the Board carries out its tasks. If a board has good processes it will significantly assist the board to carry out its task (the Do) well.

How – 3. Chair leadership and effectiveness

The board is unlikely to be effective if it doesn’t have an effective Chair. This section considers the extent to which the Chair sets high standards, exercises sound business judgement and drives key priorities. Whether the Chair builds healthy boardroom dynamics, conducts an effective decision making process, ensures that discussions don’t get side tracked from key issues and is respected and trusted by all directors are also considered.

How – 4. Committee leadership and effectiveness

Board committees should be used effectively to support the work of the board, including by spreading the board’s workload effectively. Committee Chairs need to be effective in their roles, including by setting clear agendas and clear expectations of management and providing useful reports and recommendations to the board. The effectiveness of committee Chairs in communicating with the board and ensuring they have a positive working relationship with the relevant members of management is also considered.

How – 5. Performance management of the board

It is important that the board acts independently of management with board members and committees forming their own judgements and expressing their own opinions. Appropriate action should also be taken if there is an unsatisfactory commitment or performance or undesirable or questionable behaviours by a board member. Good performance management of the board will also ensure that time is carved out to assess the effectiveness of the Chair and committee Chairs as well as individual directors.

How – 6. Boardroom dynamics

It is important that the board works constructively as a team and that boardroom discussion are constructive, with directors disagreeing without being disagreeable. The extent that directors communicate well and feel free to speak out openly and honestly without fear of criticism, even when voicing a minority position is also considered. It is also important that directors value and respect each other’s contributions.

How – 7. Board delegations

Determining the views of both board members and executives as to whether the extent of the financial and non-financial authority delegated by the board to management and committees is appropriate is important. Management should also be clear about what matters must be referred to the board or to a board committee, whether that be for approval, for endorsement or for information.

How – 8. Board/CEO relationship

It is unlikely that a board will be effective if the chair does not have a constructive working relationship with the CEO which is supportive, collaborative, yet independent. The board should also display confidence in the overall performance of the CEO and the CEO’s performance should be managed effectively on behalf of the board with the appropriate input being provided by all directors.

How – 9. Board/Management relationship

The board and management should have effective working relationships that are collegial, respectful and with an independence of thought. It is also important for the board to have robust discussions with management that go into the appropriate detail. The board should provide clarity of direction to management and management should promptly communicate bad news to the board. Good boards will also enhance management’s thinking and decisions with appropriate reflections, advice, encouragement and constructive challenge.

How – 10. Information management

It is important that the board receives the relevant, clear, concise, timely and forward-looking information it needs in the appropriate format. This will include appropriate information on the organisation’s performance and with important strategic issues presented to the board with adequate time for reflective thought. Board member requests for information should also be handled well.

How – 11. Meeting management

Discussion time during board meeting should be maximised with management not unnecessarily repeating what board members have already read in board papers. Management’s involvement in board meetings should contribute to the board’s effectiveness and the board’s in-camera sessions (without the MD, CEO or management) should be effective. The company secretary, or equivalent, will assist the board to fulfil its responsibilities and there will be clear written and verbal reporting from committees.

Do – Board tasks

The Do describes what the board does in terms of its main tasks.

If the board carries out its most important tasks well it can significantly enhance the organisation’s overall performance and its sustainability as well as protect and enhance its reputation. If the board does not meet some or all of these fundamental responsibilities the organisation will almost certainly suffer as a result.

Do – 12. Vision and strategy

The board and management should be committed to a common vision and purpose for the organisation with the board setting the broad parameters for management to prepare the strategic plan. This section will all consider whether the board takes into account the “big picture” external factors that may influence the organisation’s performance and the extent that the board understands the key drivers affecting the organisation’s performance. Also, the board should only approve the strategic plan after conducting a rigorous review.

Do – 13. Board priorities

Ensuring that the board spends most of its time on the most important issues is not as easy as it sounds. It requires boards to be aligned around their main priorities and objectives for the year ahead. The board will carve out time during the year to do deep dives into the most important issues and ensure that its meetings have the right balance of strategic, performance and compliance matters.

Do – 14. Organisation performance

A strong performance focus starts with the board and management having a shared commitment to the measures used to track that performance and then ensuring the organisation has an effective performance management system with agreed accountabilities that are cascaded down through the organisation. The board will encourage a strong culture of performance which will include appropriate benchmarking, challenging goals and ensuring appropriate action is taken when performance measures are not met.

Do – 15. Organisation culture and integrity

The board should set a high tone at the top in relation to the organisation’s culture, ethics and integrity and take an appropriate role in shaping the organisation’s culture. This will include identifying and driving any cultural change required. Effective processes should also be in place to actively manage any actual or perceived conflict of interest. The board should also ensure that there are effective governance procedures in place to protect the employment and health and safety rights of employees.

Do – 16. Risk and compliance

Whilst it is difficult to anticipate every contingency the board and management should be well prepared to handle a crisis. The board and management should have an agreed view on the organisation’s appetite for risk and ensure that the organisation has a comprehensive and effective risk management system that is appropriate to its circumstances. The board should also ensure that the organisation has effective compliance procedures, an effective internal control system and that it receives appropriate information on how the organisation’s risks are managed.

Do – 17. Executive talent and succession planning

Quite a few boards need to take a more active role in overseeing the growth in the organisation’s leadership talent pool by overseeing the identification, attraction, motivation, development and retention of talent. Boards should also ensure that there are appropriate succession plans in place for the CEO and key management roles.

Do – 18. Executive remuneration

It is important for the board to ensure that the CEO has an appropriate remuneration package which is well structured, in line with the market and with any incentives based on well documented criteria. The board should also ensure the same applies for key management personnel other than the CEO.

Do – 19. Continuous improvement

The board should regularly review its overall effectiveness and how it can improve. This will include searching for fresh, new ways to consider problems and being open to changing the way it operates in order to be more effective. All directors should also keep abreast of new developments and innovations through self study and training provided by the organisation.

Do – 20. Add organisational value

It is important for the board to provide good governance and oversight but ultimately it needs to ensure that it adds organisational value in as many ways as it can, including to the organisation’s performance, sustainability and reputation.

What our clients say

Insync Testimonial
As a Board we were confident we performed relatively well but the review clearly recommended areas of improvement to take us to the next level.
John Fitzgerald

Infranexus Management

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