Want the latest news and research?

Subscribe to Insync insights

New NFP research paper: The 5 drivers of client centricity

The not-for-profit (NFP) sector is experiencing change at a rate that is equal to, or faster than, many othersectors of the economy. One of the many areas of change relates to funding and personalisation of services. Clients of NFP organisations now have more choice and empowerment than ever before.

To survive and prosper in this environment, NFP organisations must be client centric – putting clients at the centre of their thinking, planning and decision making.

Our latest research paper  The 5 drivers of client centricity highlights five drivers for building and sustaining a client centric organisation, and shares practical ideas to be more responsive to the needs and expectations of clients.

Related News & Events

Read all News and Events
Step changes at Insync

We want to share with you some step changes at Insync, which include a CEO transition, the addition of a significant risk consulting capability and the appointment ...

Insync’s commitment to security

Supporting Insync's ongoing commitment to data and cyber security, we're making an important change to the way our clients log on to our secure survey portals.

What is the role of ‘Tone at the top’ for culture?

Boards that set a high tone for character and performance bring about more trusted and higher performing organisations.

Insync at the Customer Experience Summit NSW

Insync is featuring at the upcoming Customer Experience Summit in Sydney on 21-22 November 2018.