As the industry is tasked to recalibrate their patient engagement strategy for maximum agility and optimum sustenance, Insync in association with Press Ganey is ...
Insync Surveys, formerly Ambit Insights and Rodski Survey Research, has appointed Michael Samarchi as a Client Relationship Manager to grow its presence in the library sector. He also takes responsibility for the continued success of its 10 year relationship with the Council of Australian University Librarians (CAUL).
James Garriock, Chief Operating Officer, said: “We are tremendously proud of our library track record, begun by Dr Stan Rodski. To continue to add value to our library clients and to explore new growth opportunities with council, government and corporate libraries, we’ve appointed a professional Client Relationship Manager with a proven track record in the sector.”
Insync Surveys already works with almost every university library in Australia and New Zealand, together with many associated institutes, schools and TAFEs that use its Library Client Survey to benchmark success. There are over 160,000 library user responses in Insync Surveys’ database.
“We’re the leading tertiary library survey provider across Australia, making Michael responsible for a lot of our country’s library client research. He will also work with several international sites,” said Mr Garriock.
Michael Samarchi will meet many of his library clients when he attends the Information Online 2007 conference in Sydney next week: a major event for the information sector. Michael Samarchi’s 24 years experience as a library and information specialist in the government, academic and private sectors gives him a credible understanding of libraries’ unique client service challenges and survey needs.
Michael’s work history includes seven years at the Defence Science and Technology Organisation (DSTO) Research Library where he led the Melbourne Information Services Team, with clients in Tasmania and Canberra. Prior to that, he spent 10 years at various RMIT University Libraries where he liaised with academic staff and students.
He will join Insync Surveys’ specialist team of research project managers, organisational psychologists, statisticians and developers.