The vital link between employee and customer engagement
You won't have happy and engaged customers on one end of the phone line if you have unhappy and disengaged employees on the other end of the line.
Insights
Employee survey white paper: Alignment and Engagement Survey framework
This white paper outlines the framework of the employee Alignment and Engagement Survey, including many references to current research to support Insync Surveys' ...
Employee survey research: The Insync Retention Review 2010
Insync has released The Insync Retention Review. The 2010 report, based on 1,548 employee survey responses, predicts a surge in staff turnover as the job market picks up.
Employee survey research: Guiding Gen Y through the downturn
Riding the wave of the downturn is familiar for some, however, for a new cohort of employees, this has been their first exposure to tough economic conditions.
Employee survey research: Impact of the GFC on employee views of customer initiatives
This Insync Surveys study examines employee perceptions of their employers' customer focus before and during the economic downturn.
Employee survey research: Employee emotional engagement
In times of economic doom and gloom, employee engagement can drop off because employees lose confidence and become fearful about the organisation's future. If there ...
Board survey research: Organisation and board performance
The 3rd in a series of boardroom perspectives based on our board survey captured the views of 625 directors who sit on 79 different Aus & New Zealand boards.
Board survey research: CEO performance and remuneration
This is the second in a series of boardroom perspectives based on the views of 625 directors who sit on 79 different Australian & New Zealand boards.
Employee survey research: The Insync Alignment Update
A series of five reports which will confirm or debunk common perceptions held by CEOs and HR leaders. The reports look at:
Board survey research: Risk management in the boardroom
This research is based on a board survey that captured the views of 625 directors who sit on 79 different Australian & New Zealand boards.
Employee & customer white paper: Meshing customer & employee research
This white paper explores the benefit to organisations of integrating employee and customer research.
Employee survey research: Is Net Promoter a replacement for an Employee Opinion Survey?
Is the Net Promoter Score an effective replacement for an organisation-wide Employee Opinion Survey? In short: No. Download our Net Promoter white paper.
