You won't have happy and engaged customers on one end of the phone line if you have unhappy and disengaged employees on the other end of the line.
This white paper outlines the framework of the employee Alignment and Engagement Survey, including many references to current research to support Insync Surveys' ...
Insync has released The Insync Retention Review. The 2010 report, based on 1,548 employee survey responses, predicts a surge in staff turnover as the job market picks up.
Riding the wave of the downturn is familiar for some, however, for a new cohort of employees, this has been their first exposure to tough economic conditions.
This Insync Surveys study examines employee perceptions of their employers' customer focus before and during the economic downturn.
In times of economic doom and gloom, employee engagement can drop off because employees lose confidence and become fearful about the organisation's future. If there ...
The 3rd in a series of boardroom perspectives based on our board survey captured the views of 625 directors who sit on 79 different Aus & New Zealand boards.
This is the second in a series of boardroom perspectives based on the views of 625 directors who sit on 79 different Australian & New Zealand boards.
A series of five reports which will confirm or debunk common perceptions held by CEOs and HR leaders. The reports look at:
This research is based on a board survey that captured the views of 625 directors who sit on 79 different Australian & New Zealand boards.
This white paper explores the benefit to organisations of integrating employee and customer research.
Is the Net Promoter Score an effective replacement for an organisation-wide Employee Opinion Survey? In short: No. Download our Net Promoter white paper.