Talk to us today
Insync is the leading Employee Engagement and Customer Experience agency in the Financial Services industry with leading frameworks and tools. Learn more today.
Benchmarking board performance: 500 board reviews later
Unlock evidence-based insights into board performanceInsync has partnered with Defence Bank since 2018 to help them understand, measure and improve Employee Experience (EX) and Customer Experience (CX) to underpin business performance and growth.
Defence Bank’s approach began with conducting an Alignment and Engagement Survey (AES), in turn driving Executive 360s and intermittent pulse surveys to improve their people and culture. But also, conducting Member Experience Surveys to improve Marketing and Member Experience. The organisation’s approach and results have been extraordinary in regards to the improvement in stakeholder experience, and the organisation’s overall achievements.
Defence Bank’s achievements in the last financial year:
Defence Bank’s success epitomises how integrated EX and CX programs can transform your organisation.
Access the full case study below.
The Employee and Member Experience programs Insync provides enables us to internally align with the evolving expectations and needs of our stakeholders. Both Experience programs equally underpin our strategies for our organisation. Insync’s frameworks and industry expertise give us the direction to live up to our corporate aspirations. In essence, it provides the feedback that drives our actions.
Insync is the leading Employee Engagement and Customer Experience agency in the Financial Services industry with leading frameworks and tools. Learn more today.
Learn about Insync's customised approach to scorecard implementation and how it drives continuous improvement in customer experience.
Unlock the power of employee feedback with strategic action planning. Learn to leverage voices, identify areas for improvement, and maximise buy-in with our ...
Discover the invaluable tips driving Cenitex's employee engagement and transformative enhancements in our latest case study.
Watch the BoardPro Webinar, where Nicholas Barnett discusses the crucial role of the Board Skills Matrix in the director selection process.
We use cookies to enhance your experience. Further use is considered consent. You can read more about cookies in our Privacy Policy.
You’ll always get a real person when you contact Insync.
Let's get started