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Customer Experience

Insync hits a million with Country Road

Insync's benchmark database now has over a million survey responses, thanks to retailer Country Road whose staff recently conducted an Alignment and Engagement Survey.

Why employee survey insights are invaluable to a new CEO

Every new CEO will have an agenda and goals to achieve during their first few months. A progressive CEO will make a big investment in speaking with staff and ...

Alignment and employee engagement staff survey reveals your organisation’s performance level

Would you say your organisation and employees are driven? Or are they passionate? Better still are they both, what we would define as high performing?

Consultant’s blog: Where art thou goals?

Nicholas Barnett, CEO Insync Surveys, recently published a book called " GPS for your organisation ®". In these times of change and economic uncertainty, Nicholas ...

Bridge the gap between customer satisfaction and loyalty

Are your customers satisfied? Our customer survey research suggests that the answer to this common question might be: "who cares?" Businesses are fast losing faith ...

Keep your employee survey project on track by setting objectives

Before you embark on your business improvement journey with an employee survey, your team and stakeholders should be clear on what your employee survey success ...

It pays to split your customers

Customer segmentation is essential before undertaking any form of B2B customer satisfaction survey or customer research. As the findings of the customer ...

Take your organisation “from answers to action” with your next employee survey or customer survey

As an  employee survey and  customer survey provider, Insync collects valuable data for clients but more importantly we take our clients "from answers to action". ...

Employee survey results communication examples

Employee survey results communication examples

Employee survey invitation examples

Employee survey invitation examples

Sample custom exit interview questions

Having questions that apply to your organisation's unique environment helps put your Exit Interview responses into context. If you have a third party provider for ...

Employee survey case study

A key driver in achieving high organisational performance is conducting an employee survey