Roadblocks to achieving a high employee survey response rate
On average, a well run staff survey achieves around a 60% response rate. A useful predictor of future response rates is the level of employee engagement obtained in ...
Customer Experience
Customer survey identifies risks
Last week we were talking to a CEO who felt he needed a customer survey. His issue: the top six per cent of clients gave him 74% of revenue. Mix this fact with an ...
Why exit interview benchmarking is important
By having a benchmarked Exit Interview process, you can confirm your gut instincts with hard facts.
Employee Survey: 20 essential questions to ask and what staff survey pitfalls you can avoid?
The majority of new clients who come to Insync to run organisational research have conducted a previous staff survey.
Mapping, measuring and improving employee engagement and organisation alignment
Insync Surveys aims to help organisation be more effective, our focus on improving employee engagement extends to mapping and understanding the full employee ...
Employees are key to greater customer engagement
Many organisations across the globe are implementing cultural change programs to become more customer centric (discussed in our article The 6 essential ingredients ...
The vital link between employee and customer engagement
You won't have happy and engaged customers on one end of the phone line if you have unhappy and disengaged employees on the other end of the line.
